Refund and Return Policy

1. Satisfaction Guarantee and Return Initiation

If you are not fully satisfied with your purchase, you must contact us at info@nicholecollection.com or via our online chat within five (5) days of receiving your order to initiate the return process. Failure to contact us within this time frame will make the order ineligible for return. No exceptions.

2. Refund and Return Policy

• You must contact us within 5 days of receipt to initiate a return or refund request.
• All approved refunds are issued as store credit only.
• Store credit will be issued for the original purchase price, excluding: Original shipping charges, Return shipping fees, Duties and taxes
• Once you receive the return label (sent via email from us), you have 3 days to put it in the mail back to us. We will see your item in transit once you send your item. Failure to do so, will result in denial of your return.

Store credit is issued in the original currency and at the same exchange rate as the initial purchase.

• Store credit will be applied once the returned item has been received and inspected.
• Final Sale Items: The following are not eligible for return, exchange, or store credit:
• Shapewear
• Swimwear
• Clearance/Markdown items
• Sale items
• Cosmetics
• Stockings & socks
• Custom-made name jewelry
  No exceptions.

3. Replacement Policy

Customers are eligible for one (1) free replacement per order for the same product/price at the time of purchase.

4. Conditions for Returned Merchandise

Returned items must be:

• Unworn, unwashed, unaltered, and undamaged
• In original condition with all tags attached
• Returned in original packaging

Items that do not meet these conditions will not be accepted..

5. Order Cancellations

Orders cannot be canceled or altered once a shipping label has been created.
We reserve the right to cancel any order due to:

• Unauthorized use of offers
• Suspected fraud
• Payment discrepancies
• Other unforeseen issues

6. Return Address

Our warehouse locations vary. Customers must contact us for the correct return address. Do not ship returns to the address listed on the package, as this may delay processing.

By placing an order with The Nichole Collection, you acknowledge and agree to these terms.