Refund and Return Policy

1. Satisfaction Guarantee and Return Initiation

If you are not fully satisfied with your purchase, you must contact us at info@nicholecollection.com or via our online chat within five (5) days of receiving your order to initiate the return process. Failure to contact us within this time frame will make the order ineligible for return. No exceptions.

2. Refund and Return Policy

• You must contact us within 5 days of receipt to initiate a return or refund request.
• All approved refunds are issued as store credit only.
• Store credit will be issued for the original purchase price, excluding: Original shipping charges, Return shipping fees, Duties and taxes

Store credit is issued in the original currency and at the same exchange rate as the initial purchase.

• Store credit will be applied once the returned item has been received and inspected.
• Final Sale Items: The following are not eligible for return, exchange, or store credit:
• Shapewear
• Swimwear
• Clearance/Markdown items
• Sale items
• Cosmetics
• Stockings & socks
• Custom-made name jewelry
  No exceptions.

3. Replacement Policy

• Customers are eligible for one (1) free replacement per order for the same product/price at the time of purchase.

4. Conditions for Returned Merchandise

Returned items must be:

• Unworn, unwashed, unaltered, and undamaged
• In original condition with all tags attached
• Returned in original packaging

Items that do not meet these conditions will not be accepted.

5. Shipping Policies and Free Shipping Offers

• Free shipping is available on orders of $59.99 or more, unless otherwise specified in a promotion.
• Free/discounted shipping offers are valid only with a legitimate promotional code issued by The Nichole Collection.

6. P.O. Boxes

Orders shipped via USPS may be subject to size restrictions. If a package exceeds allowable dimensions, USPS may hold it at a local facility. The Nichole Collection is not responsible for packages once dispatched.

7. Undeliverable Orders

The Nichole Collection is not responsible for packages that are undeliverable due to:

• Refusal of delivery
• Failure to retrieve from the post office
• Incorrect address details provided at checkout

Customers must ensure all shipping information is accurate before placing an order.

8. Non-Refundable Shipping Charges

All shipping charges are non-refundable. No exceptions.

9. Multiple Shipping Addresses

We only ship to one address per order. Separate orders must be placed for multiple addresses.

10. U.S. Return Shipping

• A $9.10 return label fee will be deducted from the refund amount (store credit). 
• Customers have 3 business days after the label is issued to ship the return.
• Steps to initiate a return:
         a. Contact us at info@nicholecollection.com with your order details, reason for return, and photos of the item(s), packaging, and tags.
        b. Once approved, you will receive return instructions and the correct return address.
        c. Package the item(s) securely and ship using the provided return label.
        d. Customers are responsible for tracking the return shipment. Refunds (store credit) will be processed after the return has been received and inspected.

11. Order Cancellations

Orders cannot be canceled or altered once a shipping label has been created.
We reserve the right to cancel any order due to:

• Unauthorized use of offers
• Suspected fraud
• Payment discrepancies
• Other unforeseen issues

12. Return Address

Our warehouse locations vary. Customers must contact us for the correct return address. Do not ship returns to the address listed on the package, as this may delay processing.

By placing an order with The Nichole Collection, you acknowledge and agree to these terms.