Refund and Return Policy

By placing an order with The Nichole Collection, you agree to the following legally binding terms.

1. Return Authorization Requirement

All returns require prior written authorization from The Nichole Collection.

Customers must contact info@nicholecollection.com or our online chat within five (5) calendar days of confirmed delivery to request return authorization.

Requests submitted outside this timeframe will be automatically denied.
Returns sent without authorization will be refused and are not eligible for refund or credit.

2. Refund Method & Non-Refundable Charges

All approved refunds are issued as store credit only.
Store credit is provided in the form of a Nichole Collection digital gift card.

The following charges are non-refundable under all circumstances:

• Original shipping fees
• Return shipping fees
• Duties, customs fees, and taxes
• Promotional discounts applied at checkout

Return shipping fees deducted from store credit are as follows:

• $9.10 for standard items
• $19.10 for outerwear

Store credit is issued in the original purchase currency and at the original exchange rate.

3. Return Shipping Timeline

Once a return label is issued, the item must be placed in transit within three (3) calendar days.

Failure to ship the item within this timeframe will result in:

• Automatic cancellation of the return authorization
• Permanent denial of the return request

Tracking confirmation is required.

4. Inspection & Issuance of Store Credit

Store credit is issued only after the returned item has been received, inspected, and approved.

Items returned in unacceptable condition will be rejected and are not eligible for credit.

5. Partial Refund / Keep-the-Item Resolution

At our sole discretion, we may offer a partial refund or store credit without requiring a return, particularly for fit- or style-related concerns or international orders.

This option is:

• Not guaranteed
• Offered case-by-case
• Considered a final resolution

Customers must request consideration for this option in writing during the return authorization process.

6. Final Sale Items (No Returns or Credits)

The following items are final sale and are not eligible for return, exchange, refund, or store credit:

• Shapewear
• Swimwear
• Clearance or markdown items
• Cosmetics
• Stockings and socks
• Custom-made or personalized name jewelry

No exceptions will be made.

7. “Not as Described” Claims

We take extensive measures to accurately represent all products. The following do not qualify as “not as described”:

• Minor color or texture differences due to lighting, screen resolution, or device settings
• Size variations of 1–3 cm (+/–), which are standard in apparel manufacturing
• Fit or styling differences based on body shape, height, or proportions

Claims based on personal expectations, subjective dissatisfaction, or styling preference do not constitute misrepresentation.

If a customer believes an item is materially different from the listing, clear photographic evidence and a written explanation are required. Video evidence may also be requested.

If the item is confirmed to match the product listing, resolution will follow this policy.
Confirmed manufacturing defects or fulfillment errors will be resolved through replacement or store credit only.

8. Replacement Policy

Customers are eligible for one (1) replacement per order, for the same item and price originally purchased, subject to availability.

Replacements are issued in lieu of refunds.

9. Condition of Returned Items

All returned items must be:

• Unworn, unwashed, unaltered, and undamaged
• In original condition with all tags attached
• Returned in original packaging

Items failing inspection will be rejected and returned at the customer’s expense.

10. Order Cancellations

Orders cannot be canceled or modified once a shipping label has been created.

We reserve the right to cancel orders due to:

• Unauthorized use of promotions
• Suspected fraud
• Payment discrepancies
• Inventory or fulfillment issues

11. Return Address

Return addresses vary by warehouse location.
Customers must obtain the correct return address from our team.

Returns sent to the address listed on the shipping package may be delayed or rejected.

12. Chargebacks & Payment Disputes

Customers agree to contact The Nichole Collection directly to resolve any concerns prior to initiating a chargeback or payment dispute.

Chargebacks filed in violation of this policy may be contested using:

• Proof of delivery
• Return policy acknowledgment
• Customer communication records
• Product listing evidence

Abusive or fraudulent disputes may result in account restrictions or refusal of future service.

13. Acceptance of Terms

By completing a purchase with The Nichole Collection, you acknowledge that you have read, understood, and agreed to this policy in full.