Refund and Return Policy
At The Nichole Collection, we want you to love your purchase. To ensure fairness and consistency for all customers, we maintain the following return policy.
Return Eligibility (14-Day Window)
Return requests must be submitted within 14 days of delivery, as confirmed by the carrier's tracking information.
- Return requests submitted after 14 days will not be approved.
- Approved returns are issued as store credit only.
- Original shipping charges and shipping insurance are non-refundable.
- Customers must email us with the reason for the return (such as a damaged, defective, or incorrect item).
Return Shipping
- Customers are solely responsible for all return shipping costs and must purchase their own return shipping label.
- Once a return request has been approved, return instructions and the authorized return address will be provided.
- The customer must provide a valid, trackable shipping method and submit the tracking number to us after the return has been shipped. The customer assumes all risk of loss or damage during transit until the return has been received by The Nichole Collection.
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Approved returns must be shipped within 3 business days of the return authorization date. Returns not shipped within this timeframe may have their return authorization canceled and will no longer be eligible for store credit.
- Returns received without prior authorization or not in compliance with this policy may be refused or deemed ineligible for store credit.
Sizing
Please review our detailed size guide and product measurements before placing your order. Each product includes sizing information and descriptions to help you make the best selection.
If you have any questions about sizing, we're happy to assist before you purchase. Simply email us at info@nicholecollection.com.
Exchanges
If you would like a different size, color, or style, we recommend placing a new order to reserve your desired item and returning the original item for store credit in accordance with this policy. This is the fastest way to receive your replacement before inventory sells out.
Condition of Returned Items
- All returned merchandise is inspected upon arrival and must be:
- Unworn
- Unwashed
- Free of perfume, smoke, pet hair, or other odors
- Free from stains, damage, or alterations
- Returned with all original tags attached
- Items that do not meet these requirements will not be accepted and may be returned to the customer at the customer's expense.
Final Sale / Non-Returnable Items
The following items are Final Sale and are not eligible for return or exchange:
- Items listed as Last Call
- Intimates
- Bodysuits
- Lingerie
- Robes
- Sleepwear
- Socks
- Sunglasses
- Jewelry
- Scarves
- Gift Cards
Missed Deadlines
Returns will be denied if:
- The return request is submitted more than 14 days after delivery.
- Required information or photos are not provided when requested.
- The customer fails to respond to return communications.
- The approved return is not shipped within 3 business days.
- The returned merchandise does not meet the condition requirements outlined above.
Agreement at Checkout
By placing an order with The Nichole Collection, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy in its entirety.
Questions or Return Requests
To request a return authorization, please contact us at:
info@nicholecollection.com
Please do not ship returns to the address listed on your package. Our fulfillment warehouse locations may vary, and returns sent to an unauthorized address may result in processing delays or the inability to issue store credit.
