Refund and Return Policy

REFUND & RETURN POLICY

At The Nichole Collection, we want you to love your purchase. We maintain clear and consistent policies to ensure fairness for all customers. By completing a purchase on our website, you agree to the terms outlined below.

Before You Buy Please review our detailed size guide and measurements before purchasing. Items are represented with accurate descriptions, measurements, and sizing guidance to help you make the right choice.

Return Eligibility (5-Day Window)

• Return requests must be submitted within 5 days of delivery, based on carrier tracking confirmation.
• Requests submitted after 5 days will not be approved.
• Approved returns are issued as store credit only.
• Original shipping charges are non-refundable.
• Customers must email photos of the item(s) received when submitting a return request.
• Customers must provide a clear reason for the return (e.g., defect, damage, incorrect item received). Returns based on personal preference, individual fit, or style expectations remain subject to all return conditions.

Active Response Requirement Submitting a return request within 5 days does not pause or extend the return window. Customers must remain actively responsive during the return process.

• Failure to respond promptly to return communications (such as confirming an email address for a return label) will void the return approval.
• Customers may not retain possession of an item beyond the 5-day return window by delaying communication.
• Delayed or missing responses that extend the timeline past 5 days will result in the return being automatically denied.

Return Label & Shipping Deadline

1. Once approved, a return label is sent to the confirmed email address.
2. The item must be mailed within 3 days of the label being issued.
3. Items not shipped within 3 days will have the return voided.

Return Shipping Fee

• A $9.10 return label fee per item is deducted from the store credit amount.
• This fee is non-refundable and applies to all approved returns.

Condition of Returned Items All returns are inspected upon receipt and must meet the following conditions to qualify for store credit:

• Unworn
• Unwashed
• In original condition
• With tags attached

Items showing wear, odor, damage, or alteration will not be accepted and may be returned to the customer at their expense.

Final Sale / Non-Returnable Items

• Sale or clearance items
• Intimates, bodysuits, lingerie, robes, or sleepwear
• Accessories (jewelry, handbags, scarves, socks)
• Items marked Final Sale

Missed Deadlines Failure to:

• Submit a request within 5 days
• Provide required photos and return reason
• Respond to return communications promptly
• Ship the item within 3 days of label issuance

Results in automatic forfeiture of return eligibility.

Chargebacks & Payment Disputes Customers agree to contact us first for resolution before filing a dispute. Chargebacks filed:

• After delivery confirmation
• Outside the return window
• Without following this policy

Will be formally contested with supporting documentation, including:

• Proof of delivery
• Checkout agreement to this policy
• Email communication records
• Timeline of missed deadlines
• Photos submitted by the customer

Improper disputes may result in refusal of future service.

Agreement at Checkout By placing an order, you confirm that you have read, understood, and agreed to this Refund & Return Policy in full.

Questions or Return Requests? Contact us at info@nicholecollection.com for return authorization and shipping instructions. Our warehouse locations vary—please request the correct return address before shipping. Do not ship returns to the address listed on the package, as this may delay processing.