Refund and Return Policy
Returns & Exchanges
We want you to love every piece from The Nichole Collection! If something doesn't work out, eligible items can be returned within 14 days of delivery — U.S. customers only. You have 3 calendar days from the day we send you the return label to to ship your return back to us or we may refuse the return request.
Exchanges are completely FREE! To request an exchange, simply email us at info@nicholecollection.com and we’ll help you find the right size if available.
RETURN REQUIREMENTS
Email info@nicholecollection.com within 14 days of your delivery date to request a return or exchange.
Items must be postmarked within the same 14-day window to be accepted.
Merchandise must be unworn, unwashed, undamaged, and free of stains, scents, or signs of wear.
Items must be returned with original tags and hygienic liners (if applicable) still attached.
Items marked down, or “Sale” — are considered final sale and cannot be returned or exchanged.
Due to hygiene concerns, the following are non-returnable: bodysuits, jewelry swimwear, and undergarments.
International orders are not eligible for return at this time.
RETURN OPTIONS & FEES
Store Credit – Receive 100% back as store credit with no return fee. Credit never expires and can be used anytime on our site.
Exchange – 100% FREE. Email us to request a new size or item.
Refund – A $9.75 return label fee will be deducted from your refund. Refunds are issued for store credit only.
This fee helps cover return shipping, processing, and restocking so we can continue offering fast service and competitive pricing.
Please Note:
The $9.75 return fee applies per return request.
Original shipping fees are non-refundable.
Store credit cannot be converted into a cash or card refund later.
Items that do not meet return requirements may be sent back to you at your expense.
PROCESSING TIME
Store credit and exchanges are usually issued once the return has been received by our team.
ADDITIONAL INFORMATION
Items that don’t meet return criteria won’t be refunded and may be returned to you.
Customers are responsible for ensuring their return is shipped within the 14-day window.
The Nichole Collection reserves the right to limit or deny returns if excessive or irregular return patterns are detected.
Need help?
We're here for you. Contact us at info@nicholecollection.com and we’ll be happy to assist you.
