REFUND & RETURN POLICY

At The Nichole Collection, we want you to love your purchase. To ensure fairness and consistency for all customers, we maintain the following return policy.

Sizing

Please review our detailed size guide and product measurements before placing your order. Each product includes sizing information and descriptions to help you make the best selection.

If you have any questions about sizing, we're happy to assist before you purchase. Simply email us at info@nicholecollection.com.

Return Eligibility (14-Day Window)

Return requests must be submitted within 14 days of delivery, as confirmed by the carrier's tracking information.

• Return requests submitted after 14 days will not be approved.
• Approved returns are issued as store credit only.
• Original shipping charges and shipping insurance are non-refundable.
• Customers must email us with the reason for the return (such as a damaged, defective, or incorrect item).

Return Shipping

• A $9.10 return label fee will be deducted from your store credit when using our prepaid return label.
• Once your return request has been approved, we will provide return instructions along with the correct return address.
• Approved returns must be shipped within 3 business days of authorization.
• Returns not shipped within this timeframe may be canceled and will no longer qualify for store credit.

Restocking Fee
Approved returns refunded to the original payment method (when approved as an exception) or store credit may be subject to a 10% restocking fee. This fee helps cover inspection, processing, repackaging, and inventory handling costs. The restocking fee is calculated based on the merchandise subtotal, excluding shipping, taxes, and any optional services.

Exchanges

If you would like a different size, color, or style, we recommend placing a new order to reserve your desired item and returning the original item for store credit in accordance with this policy. This is the fastest way to receive your replacement before inventory sells out.

Condition of Returned Items

• All returned merchandise is inspected upon arrival and must be:
• Unworn
• Unwashed
• Free of perfume, smoke, pet hair, or other odors
• Free from stains, damage, or alterations
• Returned with all original tags attached
• Items that do not meet these requirements will not be accepted and may be returned to the customer at the customer's expense.

Final Sale / Non-Returnable Items

The following items are Final Sale and are not eligible for return or exchange:

• Intimates
• Bodysuits
• Lingerie
• Robes
• Sleepwear
• Socks
• Sunglasses
• Jewelry
• Scarves
• Gift Cards
• Any item specifically marked "Final Sale" on the product page.

Items purchased from our regular Sale collection are eligible for return under this policy unless they are specifically marked "Final Sale."

Missed Deadlines

Returns will be denied if:

• The return request is submitted more than 14 days after delivery.
• Required information or photos are not provided when requested.
• The customer fails to respond to return communications.
• The approved return is not shipped within 3 business days.
• The returned merchandise does not meet the condition requirements outlined above.

Agreement at Checkout

By placing an order with The Nichole Collection, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy in its entirety.

Questions or Return Requests

To request a return authorization, please contact us at:

info@nicholecollection.com

Please do not ship returns to the address listed on your package. Our fulfillment warehouse locations may vary, and returns sent to an unauthorized address may result in processing delays or the inability to issue store credit.